Job Description:
- JOB SUMMARY: To observe guests' personal preferences and habits and to anticipate their needs using the utmost discretion, particularly SAG guests (VIPs). Be the link between the guest and the hotel; oversee the guest needs during their stay and help the guest with reservations, special requests, room and hotel orientation, luggage packing and unpacking, laundry, shoeshine, etc. Be responsible for gathering preferences and information so the guest recognition is ensured for his next visits; keep a critical eye on room cleanliness, brand standards, and have a thorough knowledge on the functioning of room features, hotel facilities and equipment. Maintain Rosewood high standards of service and hospitality at all times.
- ESSENTIAL DUTIES AND RESPONSIBILITIES: Welcome the guest by the main entrance depending on the time.Register and regularly update in SAG GROUP for all known details of guest's movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc. - To the best of your knowledge.Register guest in the comfort of their suite, respecting all the set standards by Front Office.Offer suite orientation to the arrival guests following all Forbes, LQA, and Rosewood standards.Extend special attention to suites occupied by families according to the culture.Offer services of unpacking-packing luggage.Maintain guest room and wardrobe in a neat and tidy fashion.Coordinate with the front desk for speed check-in & check-out as per guest request.Make aware all the hotel departments about guest allergies and food preferences.Be fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures.Support the other departments such as Housekeeping, Concierge, In-room dining, and Front Office with their duties when needed.Operate and coordinate with relevant departments for the in and out of the room and optimize service while the guest is away as often as possible.Keep a critical eye during the process of room inspection and report any default equipment.Handle guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems via Knowcross and assure follow-up with guests.Assist in collecting all important information from the guest and feeding it into the profile of guest in Opera.
#J-18808-Ljbffr
