[Ysa-219] Project Manager Bpo

[YSA-219] Project Manager BPO
Barcelona
Barcelona, Catalonia, ES Company DescriptionWhat's Red Points all about? Red Points is the most widely used solution to recover digital revenue. Over 1. 000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that's rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution. Our B Corp certification reinforces our commitment to making a positive impact on the world. Be part of the change: join us on our mission to make the Internet a safer place!The role - what's you day to day going to look like? - Build and Maintain Strong BPO Relationships: Cultivate enduring partnerships with BPO providers to ensure longevity and alignment with Chief Customer Officer (CCO) objectives. - Oversee Day-to-Day Operations: Collaborate with execution leaders to supervise the daily activities of the BPO unit. - Monitor KPIs: Track key performance indicators (KPIs) to ensure that the BPO operation achieves efficiency and quality service level agreements (SLAs). - Onboarding and SOP Adherence: Guide BPOs through the onboarding process, ensuring strict adherence to standard operating procedures (SOPs) and performance frameworks from the outset. - Implement Process Improvements: Propose and execute enhancements to operational processes in collaboration with BPO partners to drive efficiency and effectiveness. - Customer Service Level Expectations: Collaborate with CCO teams to identify and manage customer service level expectations, ensuring alignment with company objectives and mitigating risks. - Contract Negotiation: Lead negotiations for BPO contracts, ensuring terms and conditions are favorable and conducive to achieving organizational goals. QualificationsRequirements to succeed- Previous experience in BPO Management and leading BPO projects- Excellent negotiation skills- Proficiency in data analysis- Project management skills to plan and execute process improvement initiative- Excellent communication skills to interact with different levels from the BPO and CCO organization- Client-centric mindset with the ability to understand client needs and apply changes on the BPO- Adaptability to navigate through changing client requirements and industry dynamics. - Negotiation skills to manage client expectations and resolve contractual or operational issues. - Ability to manage and resolve conflicts within the team or with BPO. - Strategic thinking to align BPO operations with broader organizational goals. - Fluent level of English is a mustAdditional InformationWhat we offer- A friendly, diverse, and international team. - You'll have top-notch Private Health Insurance, fully covered by the company. - 23 working days of holidays per year, plus the local public holidays. - Indefinite Contract. - Fridays we have reduced working hours. And every weekday during August. - Tax relief/ ¨Retribución Flexible¨ will also be available for you. - We offer a discount with the amazing DIR gyms!- We have a Referral policy with a very sweet Bonus scheme. - We have a hybrid model, with a flexible start time. - At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals. - We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new!A part of being B-corp certified, we are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status. If you think this is the right move for you and you match the description, just apply! We'll get in touch with you for an interview if you are one of the selected candidates. Welcome to hacendo.comkitempleo. es asks for your consent to use your personal data to: perm_identity perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development devices devices Store and/or access information on a device Data preferencesYou can choose how your personal data is used. Vendors want your permission to do the following:Store and/or access information on a deviceAdvertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you). Create profiles for personalised advertisingInformation about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities. Use profiles to select personalised advertisingAdvertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects. Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests. Use profiles to select personalised contentContent presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests. Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns. Measure content performanceInformation regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e. g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you. Understand audiences through statistics or combinations of data from different sourcesReports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents). Develop and improve servicesInformation about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers. Use limited data to select contentContent presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you). Ensure security, prevent and detect fraud, and fix errorsYour data can be used to monitor for and prevent unusual and possibly fraudulent activity (for example, regarding advertising, ad clicks by bots), and ensure systems and processes work properly and securely. It can also be used to correct any problems you, the publisher or the advertiser may encounter in the delivery of content and ads and in your interaction with them. Deliver and present advertising and contentCertain information (like an IP address or device capabilities) is used to ensure the technical compatibility of the content or advertising, and to facilitate the transmission of the content or ad to your device. Match and combine data from other data sourcesInformation about your activity on this service may be matched and combined with other information relating to you and originating from various sources (for instance your activity on a separate online service, your use of a loyalty card in-store, or your answers to a survey), in support of the purposes explained in this notice. In support of the purposes explained in this notice, your device might be considered as likely linked to other devices that belong to you or your household (for instance because you are logged in to the same service on both your phone and your computer, or because you may use the same Internet connection on both devices). Identify devices based on information transmitted automaticallyWith your acceptance, your precise location (within a radius of less than 500 metres) may be used in support of the purposes explained in this notice. You can choose your data preferences. This site or app wants your permission to do the following:Site or appStore and/or access information on a deviceAdvertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you). Create profiles for personalised advertisingInformation about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities. Use profiles to select personalised advertisingAdvertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects. Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests. Use profiles to select personalised contentContent presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests. Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns. Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e. g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you. Understand audiences through statistics or combinations of data from different sourcesReports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents). Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers. Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you). Vendors can use your data to provide services. Declining a vendor can stop them from using the data you shared. Exponential Interactive, Inc d/b/a VDX. tvData collected and processed: IP addresses, Browsing and interaction data, Users' profiles, Probabilistic identifiers, Privacy choices, Non-precise location data, Device identifiersData collected and processed: IP addresses, Browsing and interaction data, Precise location data, Authentication-derived identifiers, Probabilistic identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiersData collected and processed: IP addresses, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiersData collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users' profiles, Probabilistic identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiersData collected and processed: IP addresses, Browsing and interaction data, Precise location data, Probabilistic identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiersData collected and processed: IP addresses, Browsing and interaction data, Users' profiles, Privacy choices, Device characteristics, Non-precise location dataData collected and processed: IP addresses, Auth
#J-18808-Ljbffr