.Since 2014, we have been transforming holiday home rentals into an exceptional experience, combining the world's most beautiful properties with unparalleled service.We find the perfect home for each of our travelers, whether in mythical or surprising destinations.We prepare, shape, and personalize every stay to create a fully bespoke experience.In doing so, we set a new standard in the luxury rental market.We build a lasting, trusted relationship with our clients.Our teams are the key ingredient to our success.They design and craft each trip as a unique project.Our local teams travel the world to select the most remarkable homes and provide unmatched welcome and service at their destinations.Role As a Team Lead Concierge, based in Ibiza, you will play a central role within the Client Experience & Concierge team for Spain destinations.
You will be responsible for providing personalized support to our clients, coordinating concierge teams, and developing a network of high-quality partners.
Your mission will be to ensure excellent service and a unique experience while supporting a team of concierges in delivering bespoke services.Objectives Client Management and SupportWelcome clients and organize their personalized arrival and stay.Coordinate the organization of events and manage quotes for services and experiences.Ensure the smooth running of stays and maintain continuous client satisfaction.Create client schedules and oversee support provided by local teams.Personalize each client's experience and build loyalty with an international client portfolio.Occasionally perform check-ins and check-outs.Development of the Local Partner NetworkManage relationships with existing partners.Expand the range of experiences and source new partners in the proposed destinations.Create and update destination guides, services, and experiences in multiple languages.Administrative Management and Process ImprovementOversee client and supplier invoicing and update concierge tools.Develop communication materials and contribute to the optimization of existing processes and tools.Management of the Concierge Team in IbizaLead the team (recruitment, training, monitoring, and support).Monitor the team's performance KPIs, generate reports, and communicate with the Regional Director.Collaborate with the wider concierge team to adjust global tools and processes based on identified needs.Perks 1 day off for your birthdayMeal vouchersLaptop (Mac)A business cell phoneYear-round eventsProcess HR CallManager interviewBusiness Case with the managerInterview with the Regional Director SpainRequirements Strong focus on client satisfaction, with excellent interpersonal and client relationship skills.Outstanding written and spoken skills in English and Spanish; proficiency in a third language is a plus.Experience in the luxury sector and an interest in event logistics