.Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international **Online Sales Support Admins in Mallorca**.As the friendly voice of TUI - you will use every single contact as an opportunity to make our guests smile and 'live happy'.**ABOUT THE JOB**:- When guests book one of our Trips & Activities booked through our digital channels - you will be the one to book the tickets on official ticket websites- You will look after the guests' cancellations working on multiple payment systems- You will be dealing with booking errors and fixing the mistakes- A key part you play is to collaborate with our suppliers and Tech teams to discover and fix any booking errors- Helping with taking guests queries in busy periods to help solve any issues with booking excursionsIf you love travel and all the things that our amazing holiday destinations can offer - you will probably be great at sharing that passion with our guests on holiday. Learn all about this opportunity and life in our central Palma contact centre throughout your recruitment experience.***ABOUT YOU**:- You are a true people person - confident communicating to international guests and travel agencies- Efficient & organized - a problem solver, multitasker and good listener who stays calm under pressure- You can quickly learn - about the job, about all the modern technology needed to do it and all about our incredible products & services- Strong verbal & written in English + preferred Portuguese or Brazilian Portuguese speaker- Able to work flexible shift patterns including rotating daytime shifts- Finallyyou will be proud to represent our 'TUI Smile' at all times**ABOUT OUR OFFER**- Competitive salary + additional payments for bank holidays.- An option for a hybrid working policy between your home and office after a qualifying period- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.- Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.- Access to the "TUI Club de Benefits" with multiple discounts on products and services in Spain.- Get involved with charity and sustainability initiatives like the TUI Care Foundation- Winter work and multiple permanent career development opportunities available.- please search for our 'flexible' jobs.TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery,to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. TUI Musement sold around 10 million excursions, tours and activities, delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.If you want to know more about why TUI Group is the worlds leading tourism group, and our continuing work in the diversity & inclusion space, simply visit OUR DNA
