Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role Take incoming user requestsSolve requests/incidents that require a higher level of technical knowledgeSolve requests/incidents related to more specific products/apps like Soundtouch & Bose Music.Maintain knowledge and expertise associated with applications specific to Users.Proactively update customers with status and resolution progressYour qualifications Proficient or bilingual in German and have an advanced level of EnglishExcellent customer care skillsHigh IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products.Windows and Mac environment literate1 year in a customer service environment, preferably technical supportExcellent customer care knowledge and awarenessGood communication and team skills, flexibility and stress resistanceIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you Full time 39 hours/week permanent contract: Monday to Friday, from 09.00 to 18.00Salary 18,700 euros gross/year + up to 1,900 euros gross/year in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesExperience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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