The Product Business Partner supports AXA GO in its ambition to become a truly global product and service provider by connecting Entities and global Product Teams.
With sound knowledge of the Products and Entity context, the PBP ensures the right product alignment with the Entities, helps articulate the benefits of AXA GO products, enables accelerates deployments, and provides feedback to the Product teams.
Missions Relationship Management: Ensures a close relationship management with Product teams and Entities, focused on Product specificities and serves as a key contact for GO product teams.
Regularly collects customer requirements and feedback to ensure improvement and contribute to product roadmap.
Collaboration: Collaborate with the product development teams to bring business requirements of the Entities.
In synchronization with the Account Manager, manage and follow up product-related escalations by the local Entities in collaboration with the Product and Service Delivery and Service Management teams (not bypassing the MIM process).
Provide advisory & consulting (Contribution/Help on program/project/issues).
The PBP also needs to capture knowledge from the Products, Program, Projects to be able to play this role.
Product Lifecycle Contribution – Local Context: From a product perspective, understand the GO & Entity Tech, Data and Security Program strategy & Product Family roadmaps and how this translates into local context.
Having more local context (being technical and functional) of the Entity, the PBP contributes to identify interdependencies within GO programs, GO / Business projects, and Product Families and feed into the Product lifecycle process.
In collaboration with Product teams and Account Managers, promote GO Products in the Entities and support the Product adoption, de-commissioning, and refresh where needed.
Supports GO / Entity's Product technical debt management and escalates where needed.
Help Entities to understand Product licenses coverage and licenses models (Silva, CESAME....).
Support and explain non-functional aspects such as contractual management, target operating models, service levels and compliance requirements (with the support of the Account Manager when required).
Volume and Price Item Activities: Support the Account Manager in the Product volume alignment processes (including licenses when relevant).
The PBP works with the Product teams to undertake a volume trend analysis and ensure a sanity check of the data and clarify accordingly.
Supports Product Team(s), Finance and Account Manager with the explanation of products price items (Volume, licenses).
Your Profile Experience: Strong IT background with at least 3 years of experience in a similar position.
Experience of working in a complex global Organization.
Good understanding of GO financial, project and product processes.
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