Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
Leading a district with responsibility for all aspects of the management of multiple stores, shop in shop locations, and concessions, the District Manager is responsible for building and leading a team that is dedicated to driving the business. The District Manager is also responsible for meeting all operational budgets and developing and maintaining a proactive business plan.
Major Responsibilities include but are not limited to:People: Inspire, lead and coach the district management team to create a culture of performance delivery and accountability. Recruit top talent, train and develop staff to build a team of true Jet Set Ambassadors. Drive team retention across the district, ensuring actionable Talent and Succession plans are in place. Support, implement and provide follow-up for all training and onboarding for new joiners. Take accountability for the regular evaluation of the performance of each Jet Set Ambassador providing feedback and coaching. Proactively manage and resolve all HR issues in collaboration with HRBP. Ensure the integrity of payroll. Ensure image and grooming standards are aligned with brand policy. Partner with HR and Finance to review PTS, identifying opportunities to improve. Train retail partners on sales strategies, product knowledge, brand standards and selling service. Practice and role model the company behaviours, ensuring effective use of the behaviour tool kit.Service: Lead the team of Jet Set Ambassadors to ensure they are providing a high level of customer service. Ensure Jet Set Ambassadors maintain client communication through utilizing the clienteling app. Proactively manage client database and utilize information to increase sales. Maintain floor presence leading by example. Lead and support the team to ensure all client problems and complaints are resolved, taking personal accountability for escalated issues. Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer's best interest. Ensure all stores across the district drive additional revenue through local customer events. Build and maintain good communication with Regional Directors and members of corporate office, mall office, retail partners and other stores, collaborating and influencing to drive performance across the district.Sales: Meet and exceed sales goals holding self and team accountable for the results. Analyze reports and develop action plans to ensure expectations are met or exceeded. Work with Team on Quarterly Planners to ensure the best business plans are set to achieve targets. Track and communicate business results and opportunities, driving sales and product needs. Seek and implement new ways to increase and transform the business.
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