Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values: Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what's right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Join our team as a Customer Success Manager for Regate by Qonto, to empower and expand our client base in Spain, focusing on accounting experts and SMEs with 50+ employees.
In collaboration with Carlos Luis, and another CSM Spain, you will be pivotal in localizing processes and scaling our operations in this vibrant market.
As a Customer Success Manager for Regate by Qonto, you will:
Onboard and fully train new clients, ensuring they derive maximum value from our products.Serve as the main point of contact for operational support, resolving issues swiftly and effectively.Recognize and capitalize on upselling opportunities, enhancing client engagement and product utilization.Customize and enhance operational processes to fit the unique needs of the Spanish market.Collaborate closely with the Sales, Product, and Operations teams to align strategies and optimize client satisfaction.What you can expect:
Rapidly growing Spanish market with recent strategic partnerships.Autonomy, innovation, and customer-centric processes.Successful integration and partnership with Sage Despachos.About your future manager: Carlos Luis who leads by example and fosters a trust-based environment. He values autonomy, encouraging team members to take ownership of their work while providing support and guidance to help them grow and succeed. Joining the team, you will have the opportunity to work with driven people managing every aspect of the customer post-sales lifecycle, as well as with other verticals like Sales and Product.
About You:
Experience: you have at least 3 years of experience in total in a customer-oriented role. If possible, with one significant experience as a Key Account Manager/ Customer Success and/or Customer Care.Customer-centric: you know how to anticipate clients' needs to offer outstanding onboarding, bring relevant solutions, and build long-term relationships with your clients.Business-oriented: with a knack for identifying and executing on upsell and cross-sell opportunities.Problem-solving skills: You are a problem-solver who enjoys finding solutions to challenges.Languages: You are bilingual in Spanish, fluent in English; French is a plus.Mastery: You are familiar with SaaS tools (HubSpot, Zendesk, Notion).At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
Perks:
A tailor-made and dynamic career track.An inclusive work environment.Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;Tailor-made remote work policy depending on the job you apply for and where you live;Competitive salary package;A meal voucher;Public transportation reimbursement (part or global);A great health insurance (depending on the country);Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;Monthly team events.Our hiring process:
Interviews with your Talent Acquisition Manager and future managersA remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be likeWe will send you an interview guide so you can best prepare yourself. On average, our process lasts 20 working days and offers usually follow within 48 hours.
To learn more about us:
Qonto's Blog | Muy Pymes | Forbes.es | Europa Press
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