Customer Service Representative for Banking Sector We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for the Banking Sector. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, handling their inquiries, and resolving any issues they may have.
Responsibilities:Handle client inquiries and technical complaints related to online banking and phone apps.Provide end-to-end solutions for technical questions and assist clients with questions about their cards, accounts, payment status, and fraud.Utilize call and email channels to assist clients and maintain security procedures around sensitive data.Ensure accurate registration of actions taken with clients in the system.What We Offer:Type of contract: Indefinite.Full-time rotative shifts, Monday to Friday from 09:00 to 18:00, and weekends from 9:00 to 17:00, with hours spread over 5 days and twice a month on the weekend.Equipment provided.Growing opportunities within the company.Events with the team.Free Spanish lessons.Meal allowances possible.Constant training.International environment.Support from the company regarding NIE and SSN.Requirements:A native level of Dutch and a good level of English.Interest in the banking sector.Being an attentive listener, comfortable, and skilled at communicating with people.Being energetic, innovative, and working proactively at a fast pace.Being able to handle sensitive data reliably.About Us:This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.
Living in Barcelona:The unique experience of an international and diverse culture. A beautiful beach city surrounded by both coastal towns and mountains. Delightful gastronomic experiences of Spanish, Catalan, and World cuisines. Quite a dynamic and active urban life where it is difficult to get bored. Sunny days, Mediterranean weather, and a relaxed lifestyle. An attractive startup and innovation hub with exciting opportunities.
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