Company Description: Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we've digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we're just getting started! With over 950+ global FlyMates, representing more than 40 nationalities, and in 14 offices worldwide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description:We, at Flywire, are seeking a Payment Experience Associate (French Speaker). Payment Experience roles at Flywire are not your typical 'support' roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer's problems.
As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.
Be a brand ambassador and make a positive first impression of FlywireProvide efficient and personalized solutions to Flywire usersCarry out proactive payer outreach, as needed, to support the completion of a bookingCollect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to Experience SpecialistsConduct daily follow-up with previously unresolved requestsFind ways to make our services more convenient for payersBe inspired to take initiative in new projectsHave fun while working hard with a goal-oriented teamQualifications:Here's What We're Looking For:
Fluency in English and French required, every other language is a plusExcellent phone etiquette and the ability to listen, understand, and find a solution to complex customer requestsThe desire to talk to customers on a daily basisAn interest in data, and an understanding of its importance in driving changeComfortable multi-tasking; ability to perform under pressureAbility to work on a flexible schedule (e.g. shift rotations, public holidays but no night-shifts)International experience (preferred)Familiarity with CRM software (preferred)Technologies We Use:ZendeskGoogle SuiteLookerAdditional Information:What We Offer:
Competitive compensation, including Restricted Stock UnitsEmployee Stock Purchase Plan (ESPP)Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social mediaDynamic & Global Team (we have been collaborating virtually for years!)Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMatesBe a meaningful part in our success - every FlyMate makes an impactCompetitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!)Submit today and get started! We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don't worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve.
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