The ThoughtExchange Operations team focuses on three key elements of our business: Technology, Data, and Process/Workflow. We pride ourselves on making decisions around these areas that enhance our cultural values. Since we are a remote-first company, technology is often the only infrastructure that brings us together and allows us to do amazing work for our valued colleagues. We are a group of flexible generalists and razor-sharp specialists who are strong strategic thinkers and operational executors, all with analytical skills and high levels of business acumen.ThoughtExchange is one of Canada's fastest growing companies and is the only Enterprise Discussion Management platform powered by patented anti-bias technology. Modern leaders use ThoughtExchange to quickly gain critical insights and improve strategic decision making. With backing from some of the top investors in North America, ThoughtExchange is trusted by leaders across the globe to drive pivotal discussions at scale.We believe that strong performance as the company continues to grow and scale relies on our ability to rally around key goals and align with what is most important. Therefore, we are creating a new role within the Operations team to support our strategy execution and the introduction of department-level objectives and Key Performance Indicators (KPIs). The main responsibility in this role is to successfully hear all independent voices in our company towards a framework of goal setting and outcomes measurement. We currently believe that Objectives and Key Results (OKRs) will be our framework of choice, but if you have a different opinion, it is not too late to influence the decision.As part of this role, you will act as an internal Product Manager regarding how we use our own product internally. This role sits in the Office of the Chief Operating Officer.Responsibilities:Establish and lead a company-wide process and calendar for annual and quarterly strategy and goal planning, tracking, closing, and follow-up.Collaborate with departments to ensure OKRs are set on the calendar and reflect best practices.Manage the technology where we will host and follow up on these goals.Own and coordinate the review process, report, and evaluate how the company is tracking against OKRs.Serve as a center of excellence for OKR setting and management.Foster a culture of focus, alignment, commitment, tracking, and stretching.Support organizational initiatives using transferable skills in cross-functional mobilization, project and change management, and communication.What we think is true about you:3+ years of relevant experience driving or facilitating company-wide performance management processes, ideally using OKRs.Experience with performance management software.Excellent written and verbal communication skills.Excited about the opportunity to build out and scale our strategy and goal planning process.Natural curiosity, strong critical thinking skills, and resourceful problem solving.Highly organized self-starter with the ability to work remotely in a cross-functional, team-based environment.Flexible when faced with ambiguity and complexity, with the ability to improvise and iterate.About Us:Mutual respect and reciprocation are the lifeblood of our company. Over 185 inspired people work at ThoughtExchange, whose collective experience ranges from academia to nonprofit sectors. Our investors believe in us, having previously closed over $18M of investment and recently closing $34 million in Series B funding.What we offer:Growth and opportunity, including training and professional development.A community that values getting to know one another both in and out of the workplace.Job satisfaction through impactful work.Flex time and remote work opportunities.Ownership through competitive pay, benefits, and share options.
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