ForceManager is the sales CRM for teams that are constantly on the move: they work with face-to-face sales (either with physical visits or video-visit) and report their sales activities from the road, in the office or at home. What makes ForceManager successful is that it makes life much easier for sales managers and sales reps. It is intuitive and easy to use; geolocation and Artificial Intelligence is integrated in the solution; and it generates high user adoption rates. We are headquartered in Barcelona, Spain, but our team is international, and we all work remotely. With more than 100 employees,
we can proudly say that we have more than 1500 customers worldwide.
As a Customer Success Manager you will:Act as a Trusted Advisor to our Small and Mid-market customers helping them achieve business value and ROI from their investment in ForceManager.Maintain high levels of engagement to ensure customer's adoption and growth.Build strategy for your accounts to drive loyalty and avoid churn.Develop a deep understanding of customer goals and needs.Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success.Identify growth opportunities to ensure expansion within your segment.What we need from you:Bachelor's or Master's degree.Previous experience working as a Customer Success Manager in a B2B SaaS or strong sales B2B background.Strong focus and experience in renewals and improving adoption of SaaS tools.Previous experience in upselling and cross-selling will be a plus.Previous experience with Customer Success Tools.Technical understanding of SaaS concepts will be a plus.Computer savvy, love Technology.Completely fluent in Italian, English and Spanish is mandatory. Other European languages will be highly valued.Ability to work remotely and within a decentralized team.Great communication and interaction skills.Quick learner with positive attitude.Client oriented attitude with willingness to go the extra mile.We offer:Work from anywhere! Remote first working policy.Permanent contract and an attractive professional career based on your professional experience and potential.People and user-centric environment.Remote working compensation.Free Friday afternoons.Gym membership discount.Private Health Insurance with AXA.Weekly language lessons.Employee and Customer Referral programs.Monthly online training, special talks, and fun afterworks.Chance to be a part of a culture in which the exchange of ideas and individual initiatives is highly encouraged.Friendly and international team. We love to get together in our Summer and Christmas amazing parties!
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