[Yfz071] Head Of Resource Planning (Contact Centre)

HEAD OF RESOURCE PLANNING (CONTACT CENTRE) MALAGA (HYBRID WORKING) EXCELLENT BASIC PLUS BONUS AND AMAZING BENEFITS PACKAGE Who you'll be working for:My customer is looking for a Head of Resource Planning to join their award-winning, hugely successful, and very well-established travel business. Over the last few years, this business has grown both in customer revenue and business acquisition across Europe and has even greater plans to dominate the niche sector in which they operate.
What you'll do:What they're looking for:Experienced head of or senior resource planning manager in a large seat/high call volume contact centreInnovative and aware of the next best system, policy or procedure to enhance contact centre operationsAnalytical (Tableau or similar) with excellent forecasting and planning skillsCommercial skillsPeople and performance management experienceSelf-motivatedExcellent communication skills (visual, verbal and vocal)Team memberWhat they're offering:Excellent basic salaryHybrid working: 2 days in the office and 3 days home-basedRegular European travel - planned at your own discretion to meet the business needsHoliday discounts across the businessExcellent Company CultureThis Head of Resource Planning role in the travel industry is being recruited by Fiona Morrison-Arnthal and Ambitions Recruitment, a boutique recruitment agency specializing in travel and hospitality roles, and known for sourcing hard-to-find talent.
IMPORTANT:If this role ticks your boxes and you've got the relevant experience, then do click and apply.
Salary: 60,000.00€ - 70,000.00€ per month

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