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Joining TUI Musement as a Senior Support Team Manager will help your team become experts in providing the very best 24/7 digital service to our guests.
ABOUT THE JOB Leading a multinational team of Senior Support Advisors who work on escalated cases, welfare issues, and crisis messaging.
Building and retaining strong relationships with all key stakeholders in the Source Markets and our destination teams.
You will investigate and resolve any questions or complaints straight away.
You enjoy change and challenges and support at times with more complex, sensitive, or emergency situations needing extra special attention.
Collaborate with key stakeholders during a crisis, providing key information and allocating resources to help support our guests in need.
ABOUT YOU A consistently happy colleague and great team player who leads by example and is confident in performance managing multiple disciplines.
Flexible and adaptable to business needs, supporting customers on holiday 24/7.
Rotational shift patterns include evenings, weekends, and bank holidays.
Able to work in an agile environment with excellent multi-tasking skills.
Able to drive Service and Sales and use and analyze data to develop action plans to deliver improved results.
Contact Centre and team management experience is mandatory.
Excellent language skills, both verbal and written in English.
Any additional languages are advantageous.
ABOUT OUR OFFER Your Salary and Benefits are standard at TUI.
The role is a year-round opportunity starting in September.
We offer remote working, but you can also work from the office from time to time if required.
Free access to our TUI Learning Hub, TUI Skills Academy Language Lessons.
Complimentary access to our dedicated WeCare Team 24/7 Wellbeing Hub.
Access to the "TUI Club de Benefits" with multiple discounts on products and services in Spain.
Get involved with charity and sustainability initiatives like the TUI Care Foundation.
Multiple permanent career development opportunities available.
We love to see your uniqueness shine through and inspire the future of travel.
If you would like to read more about what Diversity Inclusion means to us, simply visit Our DNA.
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