Head of IS Functional Technology Services - Madrid This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Your role and responsibilities:The Head of the IS Functional Technology Services oversees all technology solutions and services that enable business value delivered by ABB Corporate Functions – specifically Finance, HR, Legal & Integrity, and Sustainability. This includes managing shared ERP services and systems provided to both ABB Corporate Functions and the broader business. The role reports to the Group CIO and partners with Corporate Functions, Business Areas, and IS (Information Systems) to develop and implement digital strategies. These strategies are executed through a carefully curated portfolio of technology solutions that maximize business value.
Through the IS Service Domains, the Head of IS Functional Technology Services ensures effective, efficient, and sustainable delivery of the IS Services in alignment with customer expectations and agreed-upon SLAs (Service Level Agreements). The role also requires proactively advancing technology modernization efforts based on the digital strategies set for each function, through a portfolio of programs and projects. Success in this role is achieved by leading cross-functional, customer-focused global teams, cultivating strong vendor relationships, and managing both internal and external stakeholders effectively.
Working model:#LI-hybrid
Responsibilities:Co-create the digitalization strategy for Core ABB functions and processes.Manage a large part of ABB IS organization, requiring excellent stakeholder management skills – both internally and externally, considering different levels and perspectives.Accountable for delivering IS Services to customers and consumers (End-Users) within agreed budgets and specifications, ensuring customer satisfaction with the quality and scope of the services.Adhere to ABB Governance, Risk, Compliance, and Security.Establish strong and effective relationships with IS Departments, strategic partners, vendors, and customers.Develop new operating models, taking over and embedding end-to-end accountability and winning the trust of key customers and IS personnel.Manage multiple, integrated vendor relationships.Qualifications for the role:15+ years of relevant experience within global environments, including a minimum of 5 years of experience in a senior IS/IT leadership role connected to technology services – shared service experience is an added advantage.Experience in end-to-end Service Delivery, with a thorough understanding of industry Service Management standards.Strategic leadership and ability to manage cross-functional stakeholders.Very strong customer value mindset.Strategic and tactical thinking with operational experience required.High EQ including empathy, as well as strong problem-solving skills.
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