Our client is an international corporate IT Hub based in the heart of Madrid, developing intelligent warehouse management solutions and process-reliable warehouse automation for customers to make their lives easier.
The customer centricity component promotes a holistic and consistently customer-centric orientation in the program, embodying the advocate of the customer and ensuring that the conception and implementation of projects is customer-centric.
The customer centricity component develops the necessary framework, ensures alignment between strategic customer centricity objectives and operational implementation projects, and contributes customer centricity expertise to new projects.
Responsibilities:Conception and implementation of new standardised controlling processes on the basis of S/4 HANA.Coordination and business support of the S/4 HANA implementation for corporate and local controlling purposes.Implementation of the CO structures and CO modules deriving from the defined Corporate Management System.Participation in new program projects and management of sub-projects. Requirements:Leading the Customer Centricity Component in the digitalization program.Promotes a holistic and consistently customer-centric orientation in the digitalization program.Ensuring customer-centric processes, systems, and tools by supporting the streams, products, and projects within the Program.Definition of framework conditions for the customer-centric conception and implementation of projects.Definition of methods & tools in the area of customer centricity (e.g., customer journey mapping).Networking of customer centricity experts in the Group.Collaborate in cross-functional teams to develop strategies to improve customer processes and tools, analyze and track process improvements from the customer's perspective.Benchmarking with successful, customer-centric companies and bringing in external impulses.Accompanying, advising, and supporting projects in interactive workshops to ensure customer-centric alignment.Performing Customer Touchpoint Analysis.Ensure the implementation of the UX Design according to UX/UI Framework.Degree in economics and social sciences or comparable degree.At least 5 years of professional experience in CX management, consulting, business development, sales, or product management.Expertise in the area of customer centricity.Experience in quantitative and/or qualitative research methods e.g., user research, data analytics, market research.Knowledge of agile methods and the basics of service design, user interface design, and UX research.User knowledge of feedback tools e.g., Qualtrics an advantage.Sound experience in design, optimization, and automation of processes an advantage.Relevant experience in group-wide and international collaboration.Independent, analytical, and strategically forward-looking way of working paired with solution orientation and a high sense of responsibility and quality standards.Strong team player mentality with the ability to inspire others.Confident and eloquent manner at all hierarchical levels.Very good networking skills.Business fluent in English, other languages an advantage.
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