About The Position: When customers have a problem that our tech can't solve, your team swoops in, making sure that global freight feels incredibly smooth. You provide that human touch that builds trust - knowing that we have their back in the complex world of freight.
Role & Responsibilities:Monitor (and improve!) customer experiences to promote repeat business.Ensure consistent coverage and superb level service across a broad spectrum of products and customer types. The FCom Customer Success team supports inquiries from marketplace shippers, users interested in our Freightos Data products, freight forwarders placing eBookings with air and ocean carriers, and more all the time.Resolve difficult shipment escalations that require an expert touch while aligning with the internal stakeholders such as the Finance and Supply teams.Requirements:Basic Qualifications:3-5 years experience as a team lead or team manager on a team responsible for customer service, account management, or related roles. Experience managing a team that is spread over several geographies and work hours.Ability to create and adhere to team KPIs.Passionate about customer success, service and support. As passionate as we are about freight.Global mindset. We're everywhere. Everywhere! So you'll help our customers wherever they are, across our website, Alibaba's website, and more.Stellar communicator. We believe passionately in making freight frictionless. When you communicate how easy it can be, people get it.Flexibility to adapt to changing priorities and conditions in line with business needs.Preferred Qualifications:Experience using CRMs, especially Salesforce.Experience in a transactional/marketplace and/or SaaS business.Familiar with operational processes and Standard Operating Procedures.Knowledge of the freight and logistics industry.Why is Freightos Webcargo exactly where you want to work?Location: Barcelona, Spain but only some of the time. We're on an employee-friendly hybrid model.We believe that employees who get better make us all better. We strive for professional development and continuous learning. Apart from career support and guidance, you'll be entitled to get an annual training budget for personal and professional development.Competitive salary and participation in the Long Term Incentive Plan (LTIP) of the Freightos Group.Ticket restaurant, Private Health Insurance and Flexible remuneration options for nursery, training and transport.Full-time position. Flexible schedule & intensive working hours on Fridays so that we have a long weekend.Multicultural and open environment, full of great people from multiple countries. Over twenty languages but all aligned on making global freight work better.Great office in Torre Glories with amazing views, located in the center of the technology HUB in Barcelona.
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