Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company's products are implemented within a customer's organization in such a way as to meet or exceed a customer's reasonable expectations of the solution's technical and business benefits.
The Professional Services Consultant's role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The main responsibilities of the role are as follows:
Analyze and benchmark customer's data-set to drive insights for ongoing operations.Experience in end-user computing common issues and proper ways to solve them for enterprises.Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles.Analyze customer needs, goals, strategic plans, and constraints in order to advise on the best possible use of Nexthink.Provide actionable insights to customers and automation opportunities.Support customers' initiatives on Nexthink areas of operations.Build content based on customers' requirements and collaborate with specialized teams for advanced content build.Provide new insights to integrate Nexthink with existing solutions and internal processes.Work against a set of Service Levels (SLs).Stay current on product development/releases to a level required for the above activities.Be able to travel up to 10% of the working time to headquarters for training purposes. Qualifications
BA/BS preferred in computer science, computer engineering.
Minimum of 3-5 years of experience in technical consulting, analytics & automation.
History of data analysis and drive to actionable insights and automation.
Experience in transformation projects (e.g. Win10, O365).
Extensive technical knowledge of end-user computing.
Ability to collaborate to bring access to product and technical teams, get the right solution delivered and drive feature innovation gathered from customer input.
Good knowledge of IT operations in challenging environments.
Ability to quickly learn new technologies in an unsupervised environment.
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