[Y-908] | French Customer Support Agent - Part Time

For one of the biggest names in home security, we are looking for French customer support gurus! Do you thrive helping customers and are you looking for a part-time position in Barcelona? This one is for you!TasksWe are looking for Customer Support Agents (French) wanting to develop professionally with a leading outsourcing company in the sector. As a Customer Support Agent, your responsibilities will be:Help clients identify and understand technical problems.Identify the causes of possible technical problems.Review information collected during calls to improve service.Guide the client remotely to solve technical problems following the stipulated procedures (incoming and outgoing calls).Generate appointments with technicians when the issue cannot be resolved remotely.Build customer loyalty and offer them new products.RequirementsTo be successful in this role, you need:Native level of French.Ability to identify problems and find solutions.Sales-oriented personality.Desirable CRM or sales experience.An interest in B2C sales and technology.BenefitsWhat do we offer?Part-time (20, 25, 30, or 35 hours/week) afternoon shifts until 22:00, from Monday to Sunday.Continuous training and development program.Employment with the world's largest provider of contact center services.Excellent work environment, great colleagues, social arrangements, and personal development.Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team.LocationBarcelona (Spain)
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