Location: Barcelona, Spain
Language: Dutch
Description: We are looking for a Dutch Customer Service & Sales Representative for one of our clients, a leading company in new technologies.
Responsibilities:Handle and close inbound calls (Consumer) to achieve quarterly quota.Make outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products.Quote creation and follow up.Maximize Store revenue by upselling/cross-selling to increase order value and AOV.Awareness of Online Store promotions and campaigns to maximize their success.Ensure personal knowledge of the portfolio is maintained.Monitor stock availability.Provide cross-language backup if needed.Answer and deal with customer post-sales requests (Logistics, queries, refunds, exchanges, delivery, etc.
).Solve status queries.Initiate & manage Customer post-sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer-centric approach.We offer:Full-time (39 hours/week) from Monday to Friday and long-term contract.Schedule: From 09:00 to 18:00.Salary: 20,000 Euros gross/year + up to 2,000 Euros gross/year.Regular and permanent incentives.Specific compensation model based on overachievement.Start date: Immediate.Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked).Requirements:Dutch native level speaker; fluent in English; French is a plus.Strong communication skills.Knowledge of sales techniques (up-/cross-selling, objection handling, etc.
).Customer-driven and motivated to work in sales.Achievement and target oriented.IT knowledge and technical understanding.Minimum of 1 year relevant experience.Real capability to listen to customers.Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs.Exceptional customer-facing and customer care skills.The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-008063-1-BELGIUM
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