.Experience the power of a game-changing career! Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future.We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Sales Representative in Valencia (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this role As a Customer Service Sales Representative in our team, you will:Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests.Handle outbound calls when necessary to solve issues with customers and different internal business units.Quote creation and follow up with cross selling/up selling and a proactive service attitude.Ensure personal knowledge of the Store portfolio and Post sales processes are maintained.Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests, and escalations.Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Have a proficient or bilingual level of German and are advanced in English.Have a minimum of 1-year relevant experience.Have strong communication, customer-facing, and customer care skills.Have knowledge of sales techniques (up-/cross-selling, objection handling, etc).Are achievement and target-oriented, customer-driven, and motivated to work in sales.Have IT knowledge and technical understanding.Have the capability to listen to customers.Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs.Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU
