Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket!
TasksYour responsibilities and impact as a Pharmaceutical IT Service Desk Agent will be:
In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.
Resolving any IT-related issues of your partners that could occur during their office dayDocumenting calls on the ticketing toolEscalating problems to the different respective teamsMaintaining and improving the customer satisfaction levelCommunicating to your direct teammates and different departmentsRequirementsSkills, qualifications and interests you need to succeed in this role:
You speak German on a native level and English fluentlyYou are interested in learning more about ITYou are available to work in rotating shifts between 8am and 8pmYou display analytical and systematic problem-solving abilitiesYou possess outstanding communication skills and the mindset of a team playerYou are reliable and punctualBenefitsWhat´s in it for you:
Type of Contract: IndefinidoAn entry salary of 20,500€ gross per year40hrs/week in rotating shifts between 8 am and 8 pmThe opportunity to work and grow in an established multinational company with global presenceFully-paid trainingMeal voucher & Private Insurance after 3 monthsPrivate Health Insurance after working for 6 monthsCareer development and leadership program opportunitiesFree language coursesAn uplifting and supportive team to become part ofThe CompanyOur client is Europe's leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major pharmaceutical company.
What should you expect from living in Barcelona?The unique experience of an international and diverse cultureA beautiful beach city surrounded by both coastal towns and mountainsDelightful gastronomic experiences of Spanish, Catalan and World cuisinesQuite a dynamic and active urban life where it is difficult to get boredSunny days, Mediterranean weather and a relaxed lifestyleAn attractive startup and innovation hub with exciting opportunities
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