.Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G; , Samsung and more than 50% of the Fortune 100.Learn more about our culture and how we make our employees happier through The Sprinklr Way.Job DescriptionThe Success Team's execution is defined by the three focus areas, or Obsessions:Customer Obsession: Going the full distance in understanding what value means to each member of the customers' organization.Product Obsession: Developing and refining our technology as a way of life.Learning Obsession: Constantly empowering every team member to reach their full potential.We believe that our clear vision and robust global execution will enable us to make our customers happier.What You'll DoYou will be the owner of your book of business and drive product retention, consumption, adoption, engagement, and growth for a set of customers.Deliver Value: Communicate the value associated with the customer's investment in the Sprinklr platform to guarantee retention and customer growth. Understand the customer's current Sprinklr implementation and ensure maximization of business value realized by the customer through consultative support, training, business reviews, and configuration optimization.Strategic Trusted Advisor: Establish and nurture senior-level relationships built on trust, develop client champions, and identify key stakeholders. Become your customer's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.Drive Adoption: Empower Sprinklr customers to improve their end-customers' digital experiences and achieve business objectives through the adoption of Sprinklr products. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits, and value propositions.Guarantee Retention and Grow the Business: Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business (upsell and cross-sell).Account Governance: Manage and track key performance indicators (KPIs) to ensure exceptional, predictable results. Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives.Manage Internal Stakeholders: Be a customer advocate within Sprinklr providing feedback to engineering teams to develop/identify new features and products