Deenova has been developing and supplying solutions for the management of medicines and medical devices in the hospital sector since 2004.
Today, Deenova is the leading European Group in robotic solutions for unit dose medicines management.
Deenova introduced a new business model; operates as a service provider and offers hospitals and nursing homes flexible and made-to-measure solutions.
Technical Service Operator - Barcelona (Healthcare sector)We are looking for a high-performing Technical Service Operator able to manage entirely the process of technical assistance to the automated and integrated equipment in the hospital.
Responsibilities:Technical assistance activities (corrective, scheduled, and periodic)Diagnosing and solving faultsCreating status technical reports for management and headquarter technical staffResolving tickets representing customer-generated support requests or problems and troubleshooting technical and process issues to maintain productivityMaintaining the relationship with the customer (hospital pharmacy staff) to ensure that expected activities are running correctlyResponsible for maintenance activities of automated unit dose drug repackaging equipmentNecessary Skills:Technical Knowledge: characteristics and functionality of equipment with pneumatic, electrical automation systems; functionality of sensors and actuators; basics of electronics.Computer skills: knowledge of the use of Windows systems, Office or equivalent, basic knowledge of relational databases.Other skills: excellent problem-solving abilities, cross-functional technical knowledge to handle both hardware technical support and software interfacing activities in a coordinated manner, collaborative attitude, and customer-service focus.Education: Technical High school diplomaInterpersonal skills: essential for interacting with end users.Years of experience: previous experience as a field technical support operator is required.Languages and level of knowledge: fluent English or Italian.Availability: for overtime and on-call.
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