Y-603 Front Office Agent - (Islas Baleares)

Empresas: Portals Hills Boutique HotelPosition: Front Office AgentResponsibilities: Interact with guests to ensure a great experience during their stay.Respond to guest calls or inquiries about individual room reservations.Ensure clear communication with guests and assist them in meeting their expectations.Greet guests warmly and perform registration procedures.Perform check-ins, check-outs, and cashiering.Complete preparatory Front Desk tasks noted on the Front Desk Check-List.Provide friendly and efficient service to hotel guests.Handle guest and colleague requests in a professional manner.Attend to guest complaints efficiently and professionally.Complete and update guest profiles with new information or feedback.Assist with individual reservations, confirmations, and guest concerns.Follow standard operational procedures of the department during 24-hour shifts.Assist other departments when required.Inform guests about hotel products, services, and other information as requested.Provide guests with appropriate room assignments and directions to their rooms, while up-selling when appropriate.Promote and sell the hotel's promotional activities, including loyalty programs.Check shift revenues, count cash at the end of the shift, and report deviations to the department head.Keep informed about hotel facilities and nearby sights of interest.Ensure service areas and equipment remain tidy and well-stocked.Requisitos: High school diploma or Bachelor's degree in hospitality.Minimum of 1 year experience in a similar position within the hospitality industry.Fluent in Spanish, English, and German.Opera Cloud experience required.Excellent oral and written language skills.Experience with several hotel operation systems.Excellent organization and communication skills.Friendly and customer-oriented.Attention to detail.Problem solver and good listener.Flexible and a team player.#J-18808-Ljbffr