Wait, who's Kenjo?
A bunch of entrepreneurial dreamers, who really think they can create a better world.
Does that sound too crazy?
Our vision is to improve the relationship between employees and employers.
Essentially make people get up in the morning looking forward to contributing to society.Thanks to you: We will increase the understanding of customer needs and expectations by consistently implementing a human-centered design process.
This means we place an emphasis on understanding our customers' needs in the market so we can both optimize the way we deliver value to our customers, and also come up with new innovative ideas.You will be building a deep understanding of users' problems and turn user research into insights to inform the development of new products.
Together with your teammates, you will help drive our ambitious goals and establish the next phase of Kenjo's meteoric growth!To be successful at this position, we think you should:Be fully proficient in English and (German or Spanish)Have experience with SaaS products in order to study our productExcel at communicating complex processes in a simple wayContribute to the design of products and services that provide value to usersInterface with clients to determine their needs and motivations; set expectations, and develop solutions that give users what they want and needDevelop a research plan with clear objectives and useful conclusionsCollect data through one-on-one sessions, surveys, and research with customersBe a good team player and collaborator with other areas and departments - Sales, Customer Success, Product, Design...Have research competitors and benchmarking experienceUser Testing tool experience could be a great plusComing from the HR industry is a big plusHaving work experience with HR tools in the past is a plus alsoKnowing how to run complex software implementations is a great plusYour main responsibilities are:Managing customer segments and strengthening relationships with our customers with the goal of increasing net retention.Supporting customers to roll out additional parts of the platform later and enabling them to have the best possible impact by using Kenjo.Gathering feedback and user stories directly from our customers, consulting with ideas to improve the product and working closely with the product and engineering team to constantly improve the product.What we offer:Great office located in Madrid/Berlin with fruits, drinks, and an awesome backyardHome office flexibilityGreat company benefitsLots of ownership and space to growChallenging environmentFrequent feedbackClear goal settingTeam buildings and activities #J-18808-Ljbffr