Descripción de la empresa
Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices.
For more than 30 years, Fortune 500 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.
The company's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies.
Its combined strengths in performance media, customer experience, customer relationship management, loyalty,
and enterprise marketing technology drive improved marketing results and competitive advantage.
With 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC.
In 2016, the agency joined dentsu, one of the world's biggest media companies to form the Customer Experience Management (CXM) Line of Business.
Descripción del empleo
As Business Consulting Manager, you will be part of a consulting team responsible for achieving the growth targets set for us in Spain.
Consultative Selling and Strategic Approach
Utilize consultative selling skills to deeply understand client needs, challenges, and objectives.
Define strategic approaches and craft proposals' structure, narrative, and storytelling to align with client requirements and showcase Merkle's capabilities.
Act as the ultimate owner of the proposal document, ensuring its coherence, clarity, and agreement on client expectations and company offerings.Consulting projects Leadership and/or Execution
Lead cross-functional projects, coordinating diverse roles and aligning client needs with our team's capabilities.
Assume full ownership of the project, both conceptually and concerning deliverables, providing strategic guidance to exceed client expectations.
Manage communication with the client, guaranteeing the client will be kept informed of main milestones and promptly addressing any issues that may arise.Client Relationship Management
Be a primary contact for clients, nurturing strong relationships and gaining deep insights into their businesses and industries.
Proactively engage with clients to anticipate their evolving needs, address concerns, and identify opportunities for additional value creation.
Act as a trusted advisor to clients, providing strategic guidance and recommendations to guide mutual success and foster long-term partnerships.Requisitos
Bachelor's degree in business administration, engineering, marketing, or a related field; MBA preferred.
Excellent written and verbal communication skills in English are essential.
Proven track record of success in consultative selling and strategic business development within the consulting industry.
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