Job Summary: Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
Principal Responsibilities:
Business Process Consulting & Design:
Business process consulting
Proactive business process analysis
Process documentation, documentation of process change requirements
User acceptance test management & support (utilizing adequate test tools, i.e., HP Quality Centre)
Implementation and post go-live support (2nd level)
Preparation of digital training content and execution of user trainings
Core User Coordination:
Support of regional core users
Continuous exchange (Calls & Meetings, pick-up of process enhancement ideas)
Organization & management of user acceptance tests
Support of implementation of software releases & patches
Project Management and Collaboration in regional & global projects:
Organisation and management of tactical business projects
Collaboration and interaction within strategic and global projects
Together with Strategic Business Process Managers to align regional processes to the global EMEA standard
Job Level Specifications:
Bachelor's degree or equivalent experience
Very good understanding of the business process value chain and the economical and logistical contexts of wholesale distribution
Working experience in one of these areas mandatory:
Sales or Sales Support / Customer Support
Purchasing or Supplier Operations
Material Data Management
SAP user knowledge in one of the above-mentioned areas required
Microsoft Office user knowledge mandatory
Strong analytical skills
Structured working methods and ability to work independently
Know-how in process analysis and process design
Solid teamwork and interpersonal skills
Very good communication skills
Project management basics
English (fluent)
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
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