(Y-039) Atención Al Agente - Italiano

Euronet Worldwide- Ria Payment Institution |
24 Dec | Euronet Worldwide- Ria Payment Institution | Alcobendas
We are recruiting a Helpdesk Technician, Italian Speaker for our European Help Desk Department in our main HQ in Alcobendas.
You will provide first level of technical support to our agents' network in Europe, helping them to solve the different questions and problems they may have.

Your tasks would be for the following: Install and check all the requirements of our web system to operate both new agents' equipment and former agents' formatted PCs.Answer technical requests through call center and email ticketing.Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System. Qualifications: Work experience in IT background or IT interest would be a plus.High knowledge of MS Windows and Internet Explorer.High knowledge of the Office Pack.Excellent skills installing computers and peripherals.Excellent communication skills (both oral and written) in Italian and Spanish/English.
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