(Y027) - It Technician

Desktop Technician will provide daily local support.
Responsibilities: Provide Break Fix, fault diagnosis, and resolution.
Provide first/second-level contact and problem resolution for customer issues.
Work with vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Should have basic knowledge of the Mac operating system, to support Apple PC users.
Install, upgrade, support, and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, and printers.
Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Perform other duties as assigned.
Job Types: Full-time, Contract
Salary: Up to 2,200.00€ per month
Ability to commute/relocate: Madrid, Madrid: Reliably commute or planning to relocate before starting work (required)

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