I. Overview: ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services. The company was founded in the USA in 1949 and has been present in Europe for over thirty years. We provide a market-leading, global payroll experience that enables the full power of our HCM integration capabilities for our Multinational Corporations (MNC) whose payroll is delivered via GlobalView and/or Celergo. Within the Global Integration Center (GIC), we provide a seamless end-to-end HCM integration implementation & service experience driving consistency, efficiency, and scalability. Our teams share an evolving common methodology, drive requirements for enhanced integration tools & offerings, collaborate with Global Product & Technology (GPT) to pilot new products, and bring together subject matter expertise in Workday, Oracle, SuccessFactors, ADP's WorkForce Now, Project Management, and Client Service. At ADP, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn, and grow, we support you all the way. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
YOUR ROLE
Why we need you: As the Knowledge & Learning Manager for the GIC (Global Integration Center), you will be the force behind our team's continuous learning and upskilling. You will help drive team and client success by enabling our teams to build and refine their knowledge of payroll processes and products, HR systems, integration functionality, and service excellence. The goal is to increase performance/scale and professionalism, reinforce knowledge and best practices, and improve the overall client experience.
What you will work on: In order to meet client demands and stay up to date on our tech developments and landscape, you will be responsible for leading and coordinating the learning and knowledge efforts within the organization. This ranges from onboarding new hires, creation of role-specific academies, targeted upskilling, and development of existing implementation & service associates, through to reinforcement of knowledge of existing processes or development of new content. You will collaborate with our leaders within the Global Integration Center but also the other business units and our corporate Enterprise Learning team to analyze learning needs and design suitable training content and delivery methods. In this role, you will report into a Senior Leader (Director of Associate Experience).
II. Responsibilities: GENERAL RESPONSIBILITIES: Ensure the successful onboarding and nesting of new hires: design & develop generic and role-based learning curricula based on guidance by senior leaders and hiring managers.
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