Role Overview: The General Manager role is to ensure the successful implementation of the MDA system.
The successful candidate will be expected to represent the company in-country to the end customer and work alongside the company's in-country installation partner to ensure full and complete system installation and commissioning.
The role exists within the company's Systems Delivery Team and will report directly to the Head of Systems Delivery. The General Manager will be responsible for managing the In-Country Partner (ICP) to deliver, install, and commission the system.
Responsibilities: Work directly with and manage end customers and ICP in the field to manage and drive the project delivery plan, ensuring quality of delivery within the cost and time parameters set by the Head of Systems Delivery.Ensure that ICP works in strict accordance with the Client's delivery methods, providing training and ongoing guidance and support for successful installation and commissioning of the entire system.Ensure a holistic project implementation approach such that the finished system installation meets both the contracted specifications and captures small finishing details to ensure complete end customer satisfaction and a project implementation that provides a platform for continued future business with the end customer.Work with the Delivery Department and ICP to develop and continuously maintain accurate project plans and delivery to budget.Frequent visits to customer sites to review and manage activities, progress, and maintain alignment in understanding of the project status, and to communicate and agree on any changes in the project plan.Manage and oversee the construction, installation, and configuration work done by ICP.Arrange training for customers and ICP, liaising with the Delivery Team to ensure delivery of training according to the agreed plan and contract requirements.Provide clear and concise updates and reports to the client's management on status, progress, and potential risks and issues to the successful delivery of the project.Requirements: Minimum 10 years experience as a project manager for similar multi-site IT systems, ideally communication-based infrastructure.Experience in managing civil projects would be beneficial.International project execution experience.The successful candidate will be required to live and work in Asia for a period of up to two years and regularly travel throughout Asia.Have an engineering and/or IT networking background and/or qualification.Previous extensive experience of managing remote civil engineering projects (executed by ICP).Proficient user of Microsoft Project.Capable of understanding systems drawings down to installation design drawings (racks, servers, cameras, radar, civil work) with the role being the in-country conduit between the in-country partner/customer back to the technical team and delivery director.Able to demonstrate the ability to diplomatically influence without authority.An ability to empathize and understand different cultures to flex approach while ensuring the target job is achieved.Attention to detail combined with the ability to apply common sense.Willingness to travel anywhere in the world for extended periods, primarily based in-country with short trips back to the UK during project execution.Willingness to work on-site with customers in a hands-on capacity when needed, assisting with day-to-day management and organization of installation and troubleshooting.Excellent relationship-building skills with customers at all levels of seniority and ability to operate effectively in diverse, multi-cultural, and political environments.Must be well-organized, self-sufficient with excellent communication and management skills.Demonstrable experience of pro-active Risk Management and mitigation.
#J-18808-Ljbffr