Job Title: Payment Collections Agent
Location: Remote (CST Time zone)
Salary Range: up to 1300 USD
Work Schedule: Monday - Friday, 11:00 AM to 8:00 PM (CST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview: We are seeking a dedicated Payment Collections Agent to engage with students on resolving missed payments. This role involves consistent follow-ups, documenting interactions, and collaborating with internal teams to ensure timely payment resolution. The ideal candidate is empathetic, organized, and capable of managing sensitive financial discussions respectfully.
Key Responsibilities: Outbound Calls: Make outbound calls to students with missed payments using HubSpot. Strategically vary call times to increase the likelihood of connecting with students. Documentation: Accurately record all interactions and outcomes in HubSpot. Maintain detailed and organized notes for reference and follow-ups. Collaboration: Work closely with Academic Advisors to understand student circumstances and create viable payment solutions. Inbound Support Coverage: Provide overflow support for inbound calls, addressing payment-related inquiries and escalating when necessary. Qualifications: Required Skills: Strong communication skills with fluency in English (written and spoken). 1+ year of experience in customer service, collections, or related fields. Proficiency with HubSpot and Google Workspace tools. Nice to Haves: Background in educational services or healthcare industries. Experience with outbound calling and resolving payment issues. What Success Looks Like: High percentage of delinquent payments resolved promptly and professionally. Positive feedback from students and internal teams regarding interactions. Accurate and comprehensive records maintained in HubSpot. Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
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