ABOUT US
We're a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that create exciting and rewarding career opportunities for all. As we move forward, our consumers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we're fully committed to creating and maintaining an environment that celebrates and respects difference.
THE ROLE
In this role you will support the regional sales goals by being responsible for bringing our 'one stop shopping strategy' for our customers to life via excellent Sales Service. You will continuously manage and build customer relationships and be the 'one face to the customer' for all operational aspects.
PRINCIPAL ACCOUNTABILITIES Establish close and trustful working relationship with customersOrder capturing, management, review and checking of product availabilityInvoice and shipping documents management and proactive information flow to customerControl and ensure order execution & fulfilment at all levels of the order delivery process in alignment with central Export Operations Team and supply chainInform customers proactively about product availability, product updates (phase in/out) & product launchesPrevent out of stock situations at customer level, where possible, offer alternativesCustomer master data and price maintenance via Business Partner Integrity Solution (BPIS), e.g. set-up of new customers or delivery locations, Annual AIT Compliance Certification processPrice Master File administration, control and coordinationRecommend the best mix between market needs and product availabilityClaim management and coordination of returnsMonthly sales reallocation process for key account customers in alignment with central Export Operations teamTravel to key account/customer location, if required, to build a strong working relationshipInitiate best practice sharing and aim for continuous improvementSKILLS AND EXPERIENCE REQUIRED Language skill requirements: English fluent (written and spoken), additional languages are an advantageSubject related University degree or completed commercial apprenticeshipExperience in customer service or fresh graduate with positive attitude and willingness to learnGood knowledge regarding international trade, logistics, payment-& Incoterms, commercial/export documents and respective business implicationsStrong communication and interpersonal skillsAttention to details, positive mindset with strong service orientation and a can-do attitudeStrong organizational skills & team player, able to operate within a dynamic and international team environmentResilience and keeping a cool head under pressureExperience preferably with SAP R3 SD & MM (group of transactions in SAP) and BPISNEXT STEPS EVERYONE BELONGS
Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We welcome talented people with stories to tell, who can bring fresh thinking, new ideas and different experiences to our business and believe in enabling every person to succeed; to deliver their best performance and realise their full potential. We understand that these are the things that make you 'you' and if you join us, we'll support you in being able and confident to share your whole self with us. We look forward to hearing from you!
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