About the company
Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands. Now we are a team of 65 people, working fully remotely from all over the world. All Openprovider employees work on a fully remote basis and without any geographical limitations. You don't have to go to the office each day and deal with traffic or painful commutes. All you need is yourself, a laptop and a cup of coffee. We support a healthy work/life balance and constantly strive to improve this aspect more and more every day.
We support a flexible schedule and are 100% performance and result-oriented.
About the role
We are searching for an Account Manager to build strong and long-lasting relationships with our enterprise partners, actively participate in their growth and hence growing Openprovider's business.
Key responsibilities
Engage with enterprise clients and assist them with their short-term and long-term business requirements.
Cross-sell & Up-sell our products and services (including MDFs) to our clients helping grow their business with us.
Provide an excellent customer experience from the initial call to final sale closure.
Work closely with support & product teams to help meet the clients' needs.
Offer a high level of service meeting our department key metrics for Sales, Quality, and Productivity. Ability to overachieve on department and individual targets.
Competences & Requirements
Domain/web hosting industry experience (ideally B2B).
Great communication skills in English (Dutch preferable but not a must) verbal and written.
Experience using any CRM, (preferably Hubspot).
Commercial: thinking and acting from opportunities in the market. Identifying customer needs and conducting professional customer discussions, building a relationship with a customer in the long term by gaining trust.
Customer-oriented: Investigate customer wishes and needs and act accordingly. Putting the customer first without compromising their own business interests.
Communicative: To be able to make clear decisions, ideas, and complicated matters in understandable language.
Result-oriented (sales-driven): Focusing actions and decisions on the actual realization of intended results.
Enthusiastic with passion for sales.
Perseverance, also if some 'no's' come along.
Good listener: letting the customer talk by asking the right questions.
Empathy: being able to put yourself in the shoes of the resellers and help to tackle their everyday problems.
Have the courage: do not be afraid to ask or to ask for the deal.
We offer
Full-time employment.
Paid holidays and sick leave.
100% Remote job.
Flexible working hours (we don't have time trackers, we are a result-oriented company).
Company laptop.
International team and regular online events to keep each other connected.
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