WELCOME TO SITASITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.Ready to redefine air travel? The journey starts here, with you at SITA.We're in search of a driven and analytical individual to become part of our team as a Continuous Improvement & Operations Manager. The perfect candidate will oversee, assess, and enhance different facets of our organization's performance to maintain harmony with strategic goals and foster ongoing improvement. This position demands a mix of analytical prowess, strategic vision, and adept communication to facilitate favorable outcomes across diverse functional domains, with a professional foundation in project management.Key Responsibilities:1. Performance Analysis and Reporting:- Collect and analyze data to assess key performance indicators (KPIs) across the organization.- Prepare and present comprehensive reports to senior management, highlighting insights and recommendations for performance improvement.1. Strategic Alignment:- Collaborate with senior leaders to ensure that performance management initiatives align with the organization's long-term strategic goals.1. Operational Efficiency:- Identify and implement process improvements to enhance operational efficiency and effectiveness.1. Data Analytics and Technology Integration:- Utilize data analytics tools and technologies to extract meaningful insights and contribute to the implementation of performance management systems.1. Project Management:- Lead cross-functional teams in the planning and execution of performance improvement projects.1. Change Management:- Effectively manage and communicate changes within the organization, assessing the impact on performance and implementing strategies for a smooth transition.Qualifications:- Bachelor's degree in business, Finance, Data Science, Management, or a related field. Master's degree is a plus.- Proven experience in business performance management, with strong emphasis on data analysis.- Strong analytical and problem-solving skills: Ability to analyze complex data sets, identify trends,and draw meaningful insights to inform decision-making and performance improvement strategies. Identifying challenges and developing innovative solutions to address issues affecting performance and efficiency.- Excellent communication and presentation skills : Effectively communicating performance insights, recommendations, and strategies to various stakeholders, including senior management, team members, and other departments.- Proficiency in using data analytics tools and technologies: Familiarity with performance management tools, data analytics software, and other relevant technologies to collect, analyze, and present data.- Project management: Managing and coordinating performance improvement projects, ensuring they are executed efficiently and effectively.- Change Management: Ability to navigate and lead through organizational change,including assessing the impact on performance and implementing strategies to manage change effectively.- Knowledge of business performance trends and best practices is a plus.- Nice to have: Familiarity with Power BI and/or Cascade.ATRIBUTES:- Strategic thinker with a results-oriented mindset.- Ability to work collaboratively and lead cross-functional teams.- Detail-oriented with a focus on accuracy in data analysis and reporting.- Adaptable and able to thrive in a fast-paced environment.- Ethical decision-maker with a commitment to integrity.WHAT WE OFFER:SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:? Flex Week:Work from home up to 2 days/week (depending on your Team's needs).Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.? Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!? Employee Wellbeing : Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.? Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!?? Competitive Benefits : Access competitive benefits tailored to the local market and your employment status.SITA is an Equal Opportunity Employer and values a diverse workforce.In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.#J-18808-Ljbffr
