Technical Account Manager, ES - NAMER - PARTNERWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and 'voice of the customer'. As a Technical Account Manager, you will help craft and execute strategies to drive customer adoption and use of AWS services.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy. The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.Key Job ResponsibilitiesEvery day will bring new and exciting challenges on the job while you:Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.Complete analysis and present periodic reviews of operational performance to the customer.Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.Foster trusting relationships with customers, understanding their business needs and technical challenges.Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.Work directly with AWS global engineering and service teams to resolve customer issues.The role may require the ability to travel 10-25% as needed.A Day in the LifeIf you want to know a little bit more about the TAM role, copy and paste the links below to know part of our team:Link 1Link 2Link 3About the TeamSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.#J-18808-Ljbffr
