SAP BTP Customer Success Partner (Acceleration Team) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SummaryThe SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. BTP is one of the highest profile and fastest growing parts of the SAP portfolio and critical to SAP helping our customers innovate and grow with SAP. In EMEA alone BTP represents a 1BN Euro business supporting over 8,000 customers. Aside from being the foundation for SAP applications, it provides a modern platform of cloud capabilities to enable customers to extend, enhance and innovate above and beyond their existing applications.
ResponsibilitiesYou will proactively partner with RISE with SAP and Pay-As-You-Go customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account team.You are the primary SAP BTP point of contact and will drive alignment across SAP and customer resources.You will analyze your customer's technical needs and execute activation plans for your assigned customers.You will instruct and prepare the customer to make the best use of the solution, in alignment with their project goals, SAP strategy and roadmap.You will be a voice of the customer to internal SAP stakeholders.You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Product Management groups, Support, Services, Partners, etc.Role RequirementsYou have a broad understanding of Integration, Application, Data, Infrastructure and Security technology domains in the enterprise software world.You have professional knowledge of cloud software solutions and cloud delivery models.You can understand and consult on solution architectures.You can partner with a customer to help them articulate goals and get started.You will excel in this role if you have strong communication, analytical, presentation and account management skills.You can host and manage digital events with a broad international and multicultural audience.You have a strong customer service mindset and customer empathy.
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