Customer Success Manager - French Speaker - F/M/X
Location: Barcelona, Madrid
Who are we?
About LittleBig Connection
The world of work has been transforming at an incredible speed.
Today, companies must not only adapt to keep pace with change – they have to get ahead of the game.
They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time.
LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available.
We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.
How do we do it?
Clients can publish on our marketplace all their requirements (RFPs) for external consulting services.
Over 500,000 consulting companies, IT vendors, freelancers, etc., can identify their next projects and submit their consultants/candidates profile.
The whole ecosystem can collaborate from sourcing to payment digitally (legal support, performance monitoring tools, timesheets, invoicing, etc.
).
As the leading international player in its industry, LittleBig Connection supports 280 major clients such as AXA, Carrefour, Sephora, Decathlon, Air France, or Kering in their Big innovation projects and flexibility needs.
With the ambition to become the international leader of Total Workforce Management by 2025, LittleBig Connection is present in 25 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia... the #FutureofWork is already here!
Are you ready for the adventure?
Why join LittleBig Connection?
Thrive in the new digital business world.
Lead high value-added strategic projects with a concrete business impact.
Experience working in a young and international atmosphere, with colleagues on all 5 continents.
Benefit from a flexible work environment with remote working options.
Access a variety of training courses and continuously improve your skills.
Take part in the events organized by our LittleBig Crew: work socials, team building events... moments you won't want to miss!
Job description
You will join our teams in Spain as a Customer Success Manager to play a key role in ensuring the continued success and development of our rapidly growing customer base.
Our Customer Success team is founded on the principle that successful customers will continue to grow with us.
As a Customer Success Manager, you will help your assigned accounts achieve success by promoting the effective use of our platform features and ensuring they see the long-term value we provide.
Your efforts and strategies will directly contribute to revenue growth.
Your LittleBig responsibilities:
Client Relationship Management (40%)
• Lead meetings to review progress, address concerns, and ensure effective coordination between client and LB teams.
• Build strong client relationships and engage key stakeholders.
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