Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences.
Putting your customer at the heart of your organisation.
We work across industry verticals, with some of the world's largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.
Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe's fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.
We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals.We are committed to diversity and inclusion within our workplace.
Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.
We are currently looking for a passionate and enthusiastic Workforce Optimization Consultant to join our Madrid team.Key ResponsibilitiesCarrying out the technical implementation of the different projects, integrating the solution into the client's environment according to the specifications.Documentation of the projects.
Carrying out project test plans.Occasional support tasks.Skills Knowledge and ExpertiseEssentialProven track record of delivering complex contact centre solutions.General technical knowledge: servers (Windows Server), virtualisation, networking, databases.Autonomy and ability to work and learn without supervision.Strong spoken and written English: ability to explain complex issues clearly and in detail.BeneficialKnowledge of contact centre environments.Knowledge of telephony (CTI, SIP).Experience with the Verint suite.BenefitsThis is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.Benefits may include:Pension SchemeRemote/Flexible workLife insurancePrivate health and dental care25 days paid holiday a yearPlus many more!
(Benefits are dependent on your base location.
)The Small PrintStrictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.
All applicants must have the right to work in the territory to which the role relates (UK & EU).Sabio Group are unable to offer sponsorship on any roles advertised.About Sabio GroupTHE DIGITAL CX TRANSFORMATION COMPANYWhy Sabio?
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.#J-18808-Ljbffr