With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. We are looking for a Cloud Solution Architect (CSA), specializing in Business Applications, who is passionate about driving our customers' business applications transformation on the Microsoft platform. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements. This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities Customer Centricity: Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.
Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.
Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).
Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
Contribute to customer satisfaction by providing a positive customer experience.
Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
Business Impact: Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
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