Company Description**Our Mission**At Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.FLEXWORK is an employee-centric reimagining of how we work.
We built FLEXWORK based on employee feedback - it is about flexibility, trust, and choice whenever possible.
It's been a journey of disruption that has yielded the best of our values.We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.Job Description**Your Career**Palo Alto Networks SASE Products are the latest in our security platform that bring the power and scale of our products to our customers and industry.
It's a groundbreaking change in the way the industry views cybersecurity as it relates to our cloud environments, one that is necessary in our mission to protect our way of life in the digital age.
This team utilizes the experience of senior network and security engineers to build the environments where our customers and employees thrive.In this Cloud Escalation Engineer - Prisma Access role, you will act as a liaison between our Development Operations teams, as well as our support teams to assist in escalations.
While this role is similar to a Site Reliability Engineer (SRE), you will provide more opportunities to tackle critical end user experience concerns, while improving reliability and serviceability of the product, without revenue creation distractions.
We are approaching customer service in an entirely new fashion, and we are looking for talented, motivated, dedicated individuals to help us define what the future of customer support should be.We expect office-based employees to be in the office four days per week, with one day working from where they choose.
We believe being together facilitates casual conversations and those magic moments where we can work on issues and ideas informally.
These moments build capability and deepen trusted relationships and allow our people to feel safe in taking risks and being disruptive.
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