Detalles del empleoTipo de empleo: Jornada completaUbicación: Valencia, Valencia provinciaDescripción completa del empleo:Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.Customer Implementation ManagerCustomer Implementation Management leads the new customer implementation process bridging sales and operational activities (from sales award to on-boarding to stable operation), to ensure smooth transition of new or additional business into the organization. Acts as the customers' center of gravity on implementations and issue resolution. Drives the overall implementation project plan across all geographies and ensures delivery of all functions involved. Rolls off customer accounts once the implementation phase is completed.Are you a dynamic and detail-oriented professional ready to lead and manage transformative projects? As an Implementation Manager, you will play a pivotal role in leading new implementation projects and managing customer-facing initiatives. Your mission will involve close collaboration with Commercial Managers, Customer Service Managers, and various stakeholders globally to ensure seamless integration of new customers into the business.You will be at the forefront of complex internal and customer-facing projects, serving as the key point of contact to ensure exceptional customer satisfaction throughout the implementation phase. Your responsibilities will include setting up the project plans and executing them, guiding staff to understand SOPs and processes ensuring accountability, delivering agreed services, producing comprehensive process documentation, and ensuring compliance with business standards. Join us to drive successful project outcomes and make a significant impact on our business operations.Project Management and ImplementationRunning Implementation projects in adherence to the Maersk implementation methodology as well as Client requirements. Delivery of projects concerning internal and/or external stakeholders, focused on process change or improvement. Using your interpersonal skills to manage project stakeholders within the agreed scope and timelines, ensuring appropriate reporting and documentation is submitted within the deadline.
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