We are looking for a Customer Support Representative for a Prestigious Travel Company.
If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you!
Key Responsibilities: As a Customer Support Representative, you will be pivotal in understanding and addressing the needs of our international travellers.
Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service.
Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone.
Requirements: Language Skills: Proficient in Icelandic (C2 level) and advanced English.
Communication: Excellent written and spoken communication and interpersonal skills.
Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.
Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues.
Work Approach: Goal-oriented, adaptable to changing priorities and business processes.
Experience: Previous experience in customer service or contact center environments is valued.
Availability: Able to work both from the office and remotely (within 100km from the office).
Benefits: Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.
Health Insurance: Free private health insurance is available upon securing a permanent contract.
Flexible Remuneration: Options for nursery school transport after the probation period.
Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall.
Perks: Free coffee daily and free fruit once a week.
Career Development: Be part of an industry-leading department with great opportunities for learning and career growth.
Training: Three weeks of initial training and ongoing personal coaching.
Location: Barcelona, Spain
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