Customer Success - Value Management Sr Advisor At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
YOUR FUTURE ROLE Within SAP Signavio's Value Management Team, you will be responsible for defining and driving strategic and value-based approaches while engaging with strategic customers from SAP's premium segments. You will act as a trusted value and transformation advisor (post-sales) for assigned customers, guiding them along SAP Signavio's customer engagement model to reach their business goals and ensure value realization with our solution from Potential Discovery Identification to Realization in Post-Sales. To thrive in this role, you appreciate hands-on consulting-style work, value delivery, close collaboration, open communication, and feedback.
Overall duties within SAP Signavio's Value Management team include, but are not limited to: Drive Value Preparation activities: Align with customer on strategic priorities and value drivers. Establish the bridge between customer's strategic value drivers & how SAP Signavio can support delivering those. Identify Value Potential: Discover potential initiatives leveraging SAP Signavio. Drive Value Quantification, Qualification & Initiatives Prioritization with the customer, focusing on short term and long-term value strategies. Accelerate Value Delivery: Drive Value workshops with the customer focusing on pattern & root cause identification. Support the customer in establishing action plans to realize the value identified. Establish a clear monitoring & target realization methodology with the customer. Continuously monitor, report & communicate value realized & adjustments to the customer portfolio roadmap. Support Value at Scale: Provide continuous feedback to Product & Engineering to enhance the product & increase adoption at our customers. To be successful, you bring the following skills and experience: 5+ years of Business Consulting experience and experience in Value Management / Advisory. Practical experience in Continuous Improvement and Lean/Agile methods with clear value outcomes shown in previous engagements. Deep knowledge and practical experience in data-driven Business Process Management (BPM) and/or Process Mining. Expert knowledge on process automation, mining, and management technology (SAP Signavio or competitor solutions). Practical experience in value-driven transformation approaches from value identification to realization.
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