Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Cloud Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud.
WHAT YOU'LL DODrive quarter over quarter cloud revenue growth working through assigned partners.Make a territory analysis and planning for dedicated geographies to identify top potential partners.Perform account planning with all managed partners with a level of certain details depending on partner's engagement, loyalty, and responsiveness.Train new and existing partners with existing and new products.Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources, and tools.Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency.Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customers.Drive partner's satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle.Drive successful upsell/cross-sell initiatives with partners to increase new services attach rate.Put maximum efforts to avoid churn and retain a partner.Engage and orchestrate all needed internal resources to help dedicated partners' growth.Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have no less than 80% fields filled out.Know partner's lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating and evangelizing.Maintain a regularity/frequency of contact with every partner depending on priority.WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management, or channel development—experience in equivalent role highly desired.Proven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocols.Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services.In-depth channel and field sales knowledge with an understanding of the cloud market business model.Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product's different features and answer all customer questions.Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high level of accuracy.Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities.Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies.Highly persistent in follow-up conversations, negotiations, and closing sales skills.Fluent English.Passion and commitment to succeed by working hard and never giving up.Ability to work US hours (3-12 PM).WHO WE AREFounded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
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