Mission Générale MISSION To provide excellent customer service to all clients. Assist colleagues with sales in order to support the turnover of the store. Demonstrate values of the house to all clients and colleagues. Begin to develop an understanding of the culture and values of the house.
Principales activités KEY RESPONSIBILITIES Sales & Service Contribution to turnover of store through selling. Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude. Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout. Develop your knowledge of the after-sales support processes. Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge. Client Ensure strong customer communication during selling ceremony and in after sales. Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations. Accurate CRM capture and recording of client data. Standards Active participation in store communications such as daily team briefings. Demonstrate excellent communication skills - both verbal or written. Maintain store standards and become familiar with daily procedures. Ensure merchandise is handled with care and consideration. Adherence and upholding of House procedures. Familiarise yourself with the visual merchandising basics - both front and back of house. Carry out regular stock replenishment and organisation of product. Become acquainted with all metiers. Training Successfully participate in and complete any training provided. Share information with colleagues and proactively convey learnings when interacting with clients. COMPETENCIES AND SKILLS Demonstrate good team spirit in the workplace. Acts as a team player. Take initiative. Demonstrates warmth and empathy, especially with objections. Stays calm when under pressure whilst also being adaptable and versatile. Acts as a true ambassador of the House. Previous experience in RTW will be highly valued. Hold a high level of personal standards. High level of Spanish is an essential requirement. High level of English. Other languages are a plus. A propos du groupe Hermès HERMÈS IBÉRICA Type de contrat: CDI
Pays: Espagne
Ville: MADRID
Travail: Retail
Expérience: Minimum 3 ans
Société: Hermès Iberica
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