.Emerald Stay is a revolutionary prop-tech company that manages high-end homes in non-urban destinations. Our team is shaking up the vacation rental market by creating a top-tier hospitality brand that uses reliable technology at every touchpoint. Guests can expect an unforgettable Emerald Stay experience, while owners can easily monitor their property and enjoy the benefits of passive income. In 2021 we received the "Best leisure property management company" award and in 2022 the "Sustainability" award at the global industry event by The Shortyz. We have offices in Geneva and Barcelona and have raised more than €25m from prominent investors in order to back our growth. We are recognized as a Great Place to Work, and are accredited HappyAtWork as well as B Corp.We're looking for a Jack or Jill of All Trades who will join our international prop-tech team at our headquarters in Barcelona. You will support guests and partners to ensure they have a great experience with Emerald Stay. This role will report to the Operations Manager. You've been working as a hotel receptionist and are looking for an alternative opportunity for a better work-life balance? A place where you no longer work early in the morning, late at night and no longer need to wear in a suit? We may be the right option for you! Our shifts start at 9am at the earliest and finish at 8pm at the latest. We have a flexible home office policy: with us, you'll work at the office on Tuesdays and Thursdays - the rest of the time, it's up to you. Last but not least, you'll be on shift 2 weekends per month at most.RESPONSIBILITIES As one of our Operations Executives, your responsibilities will include but not be limited to the following. In brief, the role is similar to a hotel Front Office position, but in a start-up environment.Your main objective is to deliver a great experience to all our stakeholders.Guest Relations Liaising with guests before, during and after stay.Liaising with all types of partners such as travel agencies and transfer providers.Controlling and managing reservations booked instantly in our Property Management System.Preparing proposals for individuals and groups; closing and managing direct reservations.Upselling and cross-selling.Arranging some extra services such as airport transfers and at-home massages.Coordinating special guests requests with the local staff in our destinations.Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages.Collecting feedback from guests to keep improving our services.Home Onboardings & Listings Contributing to the continuous update and improvement of all our home listings.Liaising with homeowners, most of whom are HNWI.Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations
