Responsibilities: Have domain knowledge in the retail/supply chain spheres. Keep up to date with newest features to the OMS while ensuring that the features released are working as advertised. Understand and analyze the clients' existing technology landscape. Provide technical guidance to the project delivery team, product engineering team, and the client. Take ownership for technical escalations within the project, with overall ownership of all technical aspects through the lifecycle of the client relationship. Craft the architecture vision and roadmap required for driving the clients' enterprise transformation. Create detailed architecture including recommendations for integrations, API/micro-services enablement, cloud migration, etc. Mentor and provide guidance to project delivery and engineering resources in the team. Create interface documents and mappings to ensure that the OMS is properly integrated. Responsible for software development plans with a specific focus on quality and delivery efficiency. Participate in design reviews with the client, project delivery team, and the project engineering team. Manage the development plan with respect to the skills, resources, and training required to ensure smooth delivery of the project. Conduct workshops with customer teams to gather requirements, define End to End solution and implementation architecture. In the implementation phase, serve as a key member of the solution delivery team, facilitating requirements/design phase by collaborating with technical experts to develop solution and functional design documents. Advise the customer on Supply Chain Best practices and align the customer process closely to the OMS product with minimum customization. Requirements Competencies: Analyze business requirements and determine potential solutions by testing them for technical and business compatibility. Provide guidance and articulate improvements on the current business processes. Provide multiple alternatives by presenting creative and different approaches in solving business needs. Perform demonstrations of solutions to clients. Participate in complete pre-sales and implementation processes by driving the project from design through deployment phases. Develop project feasibility reports and present solutions to the customers. Offer support in prioritizing features, defining project scope, and identifying risks. Skill Set: Previous experience in working with Salesforce Order Management System is required, either platform or integrations. Bachelor's degree (Computer Science or Engineering) preferred. Minimum 3 years' experience in a technical consultant or lead architect role of Supply Chain System implementations or system integrations. Demonstrated experience of working in the retail industry, with exposure to Order Management Systems, order fulfillment, and order management.
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