WORK WITH US! Impress was founded with the mission to combine oral health and aesthetic goals together with a medically minded, customer-focused approach that leaves you smiling.
Experienced Orthodontists create personalized, expert treatment plans across all ages, from simple to complex cases.
We invest in making the customer experience accessible and easy, with our award-winning in-person clinics, commitment to finding customers affordable options for payment and investments in the latest technology to keep clients connected with us online and in person.
As Impress continues to increase its global reach, we are growing our Team in Barcelona.
We are looking for an enthusiastic Customer Service Agent who will be an important part of a hard-working, fast-growing team.
Are you ready for the challenge?
You will become a part of a team improving people's health, confidence, and smiles.
ResponsibilitiesProvide excellent experience to each of our clients.
Get involved and form a connection with our customers to keep them excited about their journey to a more smile-safe.Make calls, book and confirm appointments, respond in Dental Monitoring and follow up for patients.Coordinate incoming calls and requirements of new or existing customers giving support and help.Maintain customer relationships and coordinate non-medical questions.Greet customers, explain our product, and guide customers through deadlines and expectations in clinic, help clients complete documentation if necessary.Recognize and proactively report trends and potential weaknesses and help to create solutions to improve each customer's journey and teach your colleagues.Work with your teammates to create a positive, high-energy atmosphere.What we offerAn international dynamic team of young professionals with lots of passion and a clear vision in a fast-growing startup.Collaborative work environment and positive culture.Competitive compensation.Flexible schedule including weekends (40h/week).Opportunities to grow within a fast-paced, innovative company and real startup experience.Teeth aligner and whitening team benefits.Fresh fruit, coffee & snacks every morning.RequirementsWhat you need to be successful: +1 years experience in a similar position within Customer Service working in an international environment.You are recognized for your team spirit, your interpersonal and writing skills.A proactive attitude.Native or full professional proficiency level in Italian language.Based on Barcelona.Available to work on the weekend.At least intermediate level of English (Spanish is a plus).Impress is an inclusive workplace where people with all kinds of differences and disabilities feel welcome and valued for their contributions.
Impress operates to the safety standards required under all current Covid-19 rules and guidelines.
Lateral flow testing is performed twice a week for all employees.
Masks are worn and social distancing is in place at all times.
Our buildings are sanitized regularly throughout each day.
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